Privacy Policy

1. Introduction

Royal Vegas Casino Canada ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

Account Information: Full name, date of birth, email address, phone number, postal address, username and password.

Identity Verification (KYC): Government-issued photo ID (passport, driver's licence), proof of address (utility bill, bank statement), and proof of payment method where required.

Financial Information: Payment method details (card numbers are not stored — processed via PCI-DSS compliant payment processors), transaction history, deposit and withdrawal records.

Technical Data: IP address, browser type, device information, session logs, cookies, and usage analytics.

3. How We Use Your Information

We use your personal data to: process account registration and verify your identity; process deposits, withdrawals, and bonus transactions; comply with Anti-Money Laundering (AML) and KYC regulatory requirements; detect and prevent fraud and account abuse; provide customer support; send transactional communications (account updates, withdrawal confirmations); send promotional communications where you have given consent (you can opt out at any time); improve our services through anonymised analytics.

We do not use your personal data for automated decision-making that produces legal effects without human review.

4. Data Sharing

We share personal data only where necessary: with payment processors (for transaction processing), with identity verification providers (for KYC), with fraud prevention services, with regulatory authorities when legally required, and with hosting and infrastructure providers under strict data processing agreements.

We do not sell your personal data to third parties. We do not share your data for third-party marketing purposes without explicit consent.

5. Cookies

We use cookies to maintain session state, remember login preferences, and collect anonymised analytics (page views, session duration). You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality. We use session cookies (deleted when you close your browser) and persistent cookies (remain for a set period to remember your preferences).

6. Data Retention

Account data is retained for the duration of your account plus 7 years after account closure, as required by AML regulations. KYC documents are retained for 5 years after the last transaction. Transaction records are retained for 7 years for tax and regulatory compliance. You may request deletion of non-regulated data at any time.

7. Your Rights

Under PIPEDA, you have the right to: access the personal information we hold about you; correct inaccurate information; withdraw consent for non-essential data processing; request deletion of data not subject to legal retention requirements; receive a copy of your data in a structured format (data portability). To exercise these rights, contact our Data Protection Officer at [email protected].

8. Security

We protect your data using 256-bit SSL encryption on all data transmissions, PCI-DSS compliant payment processing, two-factor authentication options for account access, regular security audits, and restricted internal access to personal data on a need-to-know basis.

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on the site. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact

For privacy enquiries: [email protected]. For general support: live chat available 24/7 on the site. Data Protection Officer inquiries can also be submitted via your account dashboard under "Privacy Settings".